FAQ

What is an FAQ section?

We always work to make your shopping experience as smooth and pleasurable as possible, and therefore we are always at your disposal whatever your question may be. Most issues can be resolved by browsing through our customer service section, but if you can’t find what you are looking for you can always contact us at: umtomarbiters@gmail.com
What happens if the item I’ve ordered is not in stock?

Rarely but unfortunately we do run out of stock. When this happens you will be contacted immediately and offered a full refund or a similarly-priced alternative.
How do I order online?

It’s very easy – browse through our collections, and once you have seen an item you like, simply click the “Add to cart” button and the item will be added to your shopping bag. Umtomarbiters shopping bag allows you to add or remove items you have selected. The shopping bag will automatically calculate the price of your order and applicable shipping charges.
How can I check the status of my shipment?

As soon as your order is shipped you will receive a confirmation email with a tracking number. By clicking on the tracking number you will be able to check the status of the shipment directly on the courier’s website.